Responsible Gaming

Introduction Responsible gaming at Playzilla on the playzilla-aussie.com platform is based on the principle that gambling is a form of paid entertainment, not a way to make money or solve financial problems. The aim of this page is to help you understand the risks, recognise problematic behaviour early, and use all available tools to keep play under control. Playzilla, operated by Rabidi N.V. under Curaçao licence 8048/JAZ, is not regulated by Australian authorities and is not part of any Australian self-exclusion register. However, we are committed to aligning with recognised international best practices and offering clear information, practical tools and access to professional support services so that you can gamble consciously and safely. If you experience difficulties or feel that gambling is no longer fun, our support team is available to help you explore limits, time-outs, self-exclusion and external support resources.

Risk Awareness

Gambling always involves financial risk and uncertainty. For most people it is occasional entertainment, but for some it can develop into problematic or compulsive behaviour. Understanding early warning signs allows you to act before harm occurs.

Typical signs of gambling problems

• Increasing time and money spent: You bet more often, for longer periods, or with higher stakes than you originally intended, and you struggle to stick to pre-set limits.
• Preoccupation with gambling: You frequently think about Playzilla or other gambling activities when you are at work, studying, with family, or doing other tasks.
• Chasing losses: After losing, you feel a strong urge to continue playing in order to "win it back", even when this conflicts with your budget or responsibilities.
• Neglecting obligations: You miss work, studies, social events or family commitments because of gambling or recovering from gambling sessions.
• Financial pressure: You borrow money, sell possessions, use overdrafts, or delay paying bills in order to fund gambling or cover gambling debts.
• Emotional distress: You feel anxiety, guilt, shame, irritability or depression related to your gambling or to attempts to hide it.
• Secrecy and lying: You conceal statements, clear browser history, or lie to family, friends or professionals about how much you gamble or lose.
• Repeated unsuccessful attempts to stop: You have tried to cut down or stop gambling several times but have been unable to maintain this change.

Self-assessment checklist

Consider the following statements. Answer honestly with "Yes" or "No" for the last 12 months:

• I have spent more time or money on Playzilla or other gambling than I planned.
• I have gambled to escape from problems, stress, loneliness or unpleasant emotions.
• I have tried to win back money that I lost by continuing to gamble ("chasing losses").
• I have hidden or downplayed my gambling from family or friends.
• I have felt restless or irritable when I could not gamble.
• I have used money intended for other purposes (bills, rent, food) to gamble.
• I have thought that gambling might be a way to solve financial difficulties.

Interpretation (not a diagnosis): If you answered "Yes" to one or more statements, we strongly recommend that you slow down, use the limits and exclusion tools described below, and contact a professional support service listed on this page. Problem gambling is a recognised health issue and can be treated confidentially.

Limits & Tools

Playzilla on playzilla-aussie.com provides player-control tools designed to help you manage your gambling behaviour. These tools are provided under the Curaçao regulatory framework but follow international standards and are recommended for all Australian users who choose to play with us.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to control how much money you can add to your Playzilla balance over specific periods. Once a limit is set, you cannot exceed it until the period expires or, for increases, until a cooling-off period has passed.

1. Access your account: Log in to your Playzilla account at https://playzilla-aussie.com using your username and password.
2. Open the responsible gaming section:
   • Go to "My Account" or your profile icon in the top navigation.
   • Select "Responsible Gaming" or "Limits" (wording may vary slightly in the interface).
3. Select deposit limits: Choose the "Deposit Limits" subsection.
4. Choose timeframes and amounts:
   • Set a daily limit (e.g. AUD 50 per day).
   • Set a weekly limit (e.g. AUD 150 per week).
   • Set a monthly limit (e.g. AUD 400 per calendar month).
   • Enter the desired figures in Australian dollars (or your account currency) in the respective fields.
5. Confirm and save: Click "Save", "Apply Limit" or similar. A confirmation message should appear summarising your new limits.

Important:

• Lowering limits normally takes effect immediately or as soon as technically possible.
• Raising limits, removing limits or otherwise weakening protections may be subject to a cooling-off period (commonly 24 hours or more). You may be asked to reconfirm your decision after that period.
• Deposit limits do not guarantee that you will not lose money; they are a tool to support your own budgeting decisions.

Session time and time-spent reminders

Time spent limits help you maintain awareness of how long you have been playing.

1. Navigate to time settings: In "My Account" > "Responsible Gaming", select "Session Limit", "Reality Check" or "Time Reminder" (depending on the current interface wording).
2. Set a session duration: Choose a maximum continuous session length, for example:
   • 30 minutes
   • 60 minutes
   • 120 minutes
   Enter the selected number of minutes or choose from the dropdown menu provided.
3. Activate reminders: Enable periodic pop-up reminders (e.g. every 30 or 60 minutes) that show how long you have been logged in and your net position (total win/loss).
4. Save changes: Confirm your settings. During play, on-screen messages will notify you when your defined time limit has been reached or when a reminder is due.

If a firm session limit is available and you reach it, you may be automatically logged out and prevented from re-entering games until a specified cooling period expires. If only reminders are available, use them as a prompt to stop, review your play and consider a break.

Short breaks ("Time-Out")

A Time-Out is a voluntary temporary suspension of access to your Playzilla account for a short period, typically 24 - 72 hours. It is intended for situations where you feel you need a brief pause but are not yet ready for longer self-exclusion.

1. Open the Time-Out section: Go to "My Account" > "Responsible Gaming" and choose "Time-Out" or "Short Break".
2. Select the duration: Choose one of the available options, for example:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the summary of consequences (no deposits, no betting, possible restrictions on withdrawals) and click "Confirm" or "Activate".
4. Automatic enforcement: Once activated:
   • You will be logged out and no longer able to log in until the Time-Out expires.
   • No new deposits or wagers can be made.
   • Depending on operational settings, withdrawal requests may be processed but access to the account will remain blocked.

Use Time-Out proactively whenever you notice emotional distress, frustration, or an urge to chase losses.

Self-Exclusion

Self-exclusion is a stronger protective measure than a short Time-Out. It is intended for players who believe their gambling is out of control or poses a serious risk to their financial, personal or family life. Because Playzilla is licensed in Curaçao and not in Australia, any self-exclusion you set here applies only to your account on playzilla-aussie.com and does not enrol you in Australian national systems.

How to request self-exclusion

1. Access the self-exclusion section:
   • Log in to your account at playzilla-aussie.com.
   • Go to "My Account".
   • Select "Responsible Gaming" and then "Self-Exclusion" or "Exclusion".
2. Choose the exclusion period: Available options typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent exclusion)
   Select the period that reflects the seriousness of your situation. Longer periods are recommended where significant harm has occurred.
3. Confirm and finalise:
   • Read carefully the explanation of consequences and irreversibility during the active period.
   • Tick the confirmation box stating that you understand and agree to self-exclude.
   • Click "Confirm", "Self-Exclude" or similar to submit your request.
4. Alternative via support: If you cannot access your account or prefer personal assistance, contact customer support using:
   • Email (support): [email protected]
   • Email (general): [email protected]
   Clearly state that you wish to self-exclude, provide your registered details, and specify the desired exclusion period.

Consequences of self-exclusion

• Login and access: Your account will be blocked. You will not be able to log in, place bets, access the casino, or change your profile until the exclusion period expires (for time-limited exclusions).
• Deposits and bonuses: All new deposits and promotional offers will be disabled during the exclusion. You should not attempt to open new accounts; if detected, these may be closed and treated as part of your exclusion.
• Withdrawals and remaining balance:
  • You retain the right to withdraw any remaining real-money balance, subject to standard verification and terms and conditions.
  • In some cases, Playzilla may initiate contact to arrange withdrawal of remaining funds after exclusion is applied.
• Irreversibility during active period: Once self-exclusion is confirmed, it cannot normally be cancelled or shortened until the selected period ends. This is for your protection.
• After expiry of fixed-term exclusion:
  • Automatic reopening is not guaranteed. You may be required to contact support and undergo additional checks before any reactivation is considered.
  • Playzilla reserves the right, at its discretion, to keep an account closed if it believes that reopening would pose a significant risk to the player.

Legal and jurisdictional note: Self-exclusion with Playzilla does not provide legal protection or enforcement under Australian law and does not replace national self-exclusion schemes available in regulated jurisdictions. You remain responsible for excluding yourself from other gambling operators and for seeking professional help where necessary.

Support Resources

Playzilla encourages all players, particularly those from Australia, to seek independent, professional help if they experience gambling-related harm. The organisations listed below operate separately from Rabidi N.V. and Playzilla. We cannot guarantee their availability or the exact scope of their services but provide this information in good faith and on a best-efforts basis.

Local support for Australia

The following services focus specifically on people in Australia affected by gambling, including online gambling with offshore operators such as playzilla-aussie.com.

• National Gambling Helpline (Gambling Help Online - Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 confidential phone counselling, live chat, email support, self-help tools, information for affected others.
  • Languages: English; access to interpreter services on request.
• State and Territory Gambling Help Services (examples; numbers and branding may change, always check current details on your state government website):
  • New South Wales - GambleAware / NSW Gambling Help: 1800 858 858 (via national line), local face-to-face counselling through GambleAware providers.
  • Victoria - Gambler's Help: 1800 858 858 plus local counselling network; website: gamblershelp.com.au.
  • Queensland - Gambling Help Queensland: 1800 858 858; information at qld.gov.au.
  • South Australia, Western Australia, Tasmania, ACT, NT: All linked via 1800 858 858 and local counselling partners.

These services are independent of Playzilla and can provide support regardless of where you gamble (onshore or offshore, online or land-based).

International support organisations

National and regional self-exclusion schemes

If you are resident in, or subject to, a regulated gambling jurisdiction outside Australia, you may have access to statutory or industry-wide self-exclusion registers that cover multiple licensed operators. The following are examples only and do not apply directly to playzilla-aussie.com, which operates under Curaçao licence 8048/JAZ:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Free self-exclusion from all online gambling businesses licensed in Great Britain by the UK Gambling Commission.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Accessible via the Directorate General for the Regulation of Gambling (DGOJ) at ordenacionjuego.es
  • Scope: National register restricting access to licensed gambling operators throughout Spain.
• Other EU and global schemes: Many countries (e.g. Sweden, Denmark, Belgium) operate central exclusion registers covering all locally licensed operators. Check your national gambling regulator's website for details.

Note for Australian players: Australia has a National Self-Exclusion Register (BetStop) for licensed online wagering providers, but offshore operators licensed in Curaçao, including Playzilla, are not currently covered. If you gamble with Australian-licensed sites, we strongly encourage you to register with BetStop in addition to any self-exclusion applied at Playzilla.

Blocking tools and filtering software

Blocking software can help you restrict or completely block access to gambling sites on your devices. These tools are independent of Playzilla; you should review their terms, costs and compatibility:

• Gamban - Software that blocks access to most gambling websites and apps across multiple platforms. Website: gamban.com.
• BetBlocker - Free gambling-blocking software for a variety of devices offering self-exclusion-style blocking options. Website: betblocker.org.
• Device and router controls: Many operating systems, security suites and home routers allow you to block specific domains or types of content.

Family and affected-others support

Problem gambling impacts partners, children, friends and colleagues. Support is also available specifically for those affected by someone else's gambling:

• Gambling Help Online (Australia) - For family and friends: Resources, articles and support tailored to affected others at gamblinghelponline.org.au.
• Gam-Anon: Support fellowship for those affected by someone else's gambling. Website: gam-anon.org.
• Local family counselling services: Many community health centres and psychologists in Australia offer sessions addressing gambling-related family stress.

All reputable counselling and helpline services treat your information confidentially, within the limits of local law and safeguarding obligations. They can help you build a plan to reduce harm, regardless of whether you continue to use playzilla-aussie.com.

Help for Family

If someone close to you is experiencing gambling-related problems, you may feel worried, angry or helpless. You cannot control another person's behaviour, but you can support them and protect yourself.

How to start the conversation

• Choose the right moment: Avoid discussions while the person is actively gambling, intoxicated, exhausted, or in a heated argument. Pick a calm, private time.
• Use non-judgmental language: Focus on the impact on you and the family ("I feel...", "I am worried because...") rather than accusations ("You are irresponsible").
• Be specific and factual: Mention concrete examples (missed bills, secrecy, mood changes) without exaggeration.
• Listen actively: Allow them to speak without interruption. Acknowledge their feelings, including shame and fear, and avoid immediate ultimatums if possible.
• Encourage professional help: Suggest contacting a helpline or counsellor together, and offer to help with practical steps like making the call or visiting the website.

Engaging the person in support

• Propose small, concrete actions: For example, using deposit limits, activating a Time-Out, or booking a first counselling session.
• Support self-exclusion: If they agree that they cannot control gambling, discuss self-exclusion from Playzilla and other operators, and consider registering with appropriate national schemes such as BetStop (for Australian-licensed sites).
• Set clear boundaries: Explain what you can and cannot do (e.g. you will not lend money to repay gambling debts) and stick to these boundaries consistently.

Support resources for families and friends

• Gambling Help Online - "Concerned about someone's gambling?"
  • Website: gamblinghelponline.org.au/i-am-affected
  • Offers information, live chat, email support and forums for affected others in Australia.
• Gam-Anon
  • Website: gam-anon.org
  • Provides meetings and literature for families and friends of problem gamblers worldwide.
• Online forums and peer support groups: Independent forums and moderated support groups (including on Gambling Therapy and other platforms) allow you to share experiences anonymously and learn coping strategies.

Recommended next steps

• Consult a mental health professional: A psychologist, counsellor or psychotherapist with experience in addiction can help both the gambler and affected relatives develop strategies to change behaviour and manage stress.
• Use hotlines: In Australia, call 1800 858 858 for confidential advice on supporting someone with gambling issues.
• Protect your finances and safety: Consider separating bank accounts, monitoring joint liabilities, and seeking legal or financial counselling if debts have accumulated.
• Take care of your own wellbeing: Supporting someone with an addiction can be exhausting. Make sure you also access support for yourself and maintain your own social and recreational activities.

Operator's Commitment

Playzilla, operated by Rabidi N.V. (company registration number 151791, registered at Dr. H. Fergusonweg 1, Willemstad, Curaçao) under licence 8048/JAZ issued via Antillephone N.V., is not subject to Australian regulatory supervision or dispute resolution schemes. Nevertheless, Playzilla is committed to implementing responsible gaming measures consistent with recognised industry standards.

Internal risk monitoring and intervention

• Behavioural analysis: We may monitor account activity using automated systems to identify patterns that can indicate elevated risk, for example:
  • Sudden significant increases in deposit size or frequency.
  • Extended continuous playing sessions without breaks.
  • Repeated cancellation of withdrawal requests.
  • Persistent high losses over a short period.
• Warning messages and prompts: Where risk patterns are detected, the platform may:
  • Display on-screen messages encouraging you to review your play, consider limits, or take a break.
  • Provide links to this Responsible Gaming page and external support resources.
• Proactive contact: In certain circumstances, and where contact details are up to date, our support team may reach out via email to:
  • Inform you of observed risk indicators.
  • Offer assistance in applying limits, Time-Outs or self-exclusion.
  • Encourage seeking independent professional help.
  Communication will be conducted with respect for your privacy and in line with our privacy policy.
• Account restrictions: Where there is a serious concern about harm, Playzilla may, at its discretion:
  • Impose stricter limits or temporary account suspensions.
  • Decline requests to remove or significantly increase responsible gaming limits immediately.
  • Maintain account closure or self-exclusion where risk of harm remains high.

Limitations of our commitment: While we implement these procedures, we cannot guarantee that problem gambling will always be identified or prevented. Our tools and checks supplement, but do not replace, your own responsibility to manage your behaviour and seek professional support. Because we are licensed in Curaçao, any disputes or concerns regarding responsible gaming practices fall under the Curaçao framework and our internal policies, not Australian law.

Updates

Responsible gaming standards, regulatory guidance and internal company policies evolve over time. Playzilla may therefore update this Responsible Gaming page to reflect:

• Changes in the tools and limits available on playzilla-aussie.com.
• Updates in Curaçao licensing requirements or in other applicable international standards.
• Developments in best practice for the protection of players, including those located in Australia.

How you will be notified

• Website notices: Significant changes may be highlighted via banners, pop-ups or notifications within your account area on playzilla-aussie.com.
• Email communication: Where appropriate and where you have provided a valid email address, we may send information about important updates to your registered email.
• Document date-stamping: The "Last updated" date below indicates when this page was most recently reviewed and revised.

Last updated: 6 November 2025 (with policies intended to remain in force and subject to review through 2026, unless replaced by a more recent version).

Contact & Feedback

If you have questions about responsible gaming, need assistance in applying limits or exclusion measures, or wish to provide feedback on our policies, you can contact us using the details below. These contacts relate to the Playzilla operation on playzilla-aussie.com and are managed by Rabidi N.V. in Curaçao.

Responsible gaming contacts

• Email - Responsible Gaming / Support: [email protected]
• Email - General Information: [email protected]
• Postal address of operator: Rabidi N.V., Dr. H. Fergusonweg 1, Willemstad, Curaçao (registered office; not a customer walk-in location).

Feedback and self-control requests

To request support or submit feedback, you may:

1. Contact by email:
   • Use the subject line "Responsible Gaming - Support Request".
   • Include your full name, username, and a brief description of your situation (e.g. desire to set stricter limits, request self-exclusion, report a concern).
2. Use any available contact or feedback form on playzilla-aussie.com:
   • Navigate to "Contact Us" or the help centre from the site footer or menu.
   • Select a category related to responsible gaming or account protection if available.
   • Submit your request describing the measures you would like to implement.

Our team will review your request and respond as soon as reasonably practicable. For urgent wellbeing concerns, including thoughts of self-harm, please contact local emergency services or a crisis helpline immediately, in addition to informing us if appropriate. Remember that internal Playzilla procedures do not replace medical or psychological care provided by qualified professionals.