Terms & Conditions

These Terms govern your relationship with the operator of the website https://playzilla-aussie.com (the "Site") and your use of the services offered under the brand Playzilla in the context of Playzilla. These Terms are effective as of 1 January 2026 and supersede any earlier versions applicable to the Site.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Rabidi N.V., a private limited liability company registered in Curaçao with registration number 151791 and registered address at Dr. H. Fergusonweg 1, Willemstad, Curaçao, which owns and operates the Site under a sub-licence issued by Antillephone N.V. pursuant to master licence 8048/JAZ.
• Site means the online gaming platform accessible at https://playzilla-aussie.com, including any subdomains, mobile versions, and related services used within the Playzilla context.
• User or Player means any natural person who accesses the Site, creates an account, or otherwise uses the services provided by the Operator.
• Account means the personal, single, user account created on the Site to access and use the gaming services.
• Services means all real-money and demo casino games, sports betting, promotions, bonuses, and any other features made available on or through the Site.
• Bet or Wager means any stake of money placed by a Player on a game or sporting event offered on the Site in accordance with the applicable game or market rules.
• Bonus means any promotional value (including free spins, free bets, bonus money, cashback, or loyalty rewards) credited to a Player's Account subject to specific terms, including wagering requirements.
• Wagering Requirements means the minimum number of times a Bonus amount, deposit amount, or combination thereof must be wagered before associated winnings become eligible for withdrawal.
• KYC (Know Your Customer) means the verification procedures and checks carried out by the Operator to confirm a Player's identity, age, residence, source of funds (where applicable) and to comply with anti-fraud and anti-money laundering measures.
• Restricted Jurisdiction means any jurisdiction in which the offering or use of the Services is illegal or not permitted under local law, including, but not limited to, jurisdictions where online gambling is prohibited or where the Operator does not choose to offer services.
• Australian Player means a Player who is ordinarily resident in Australia or accessing the Site from within Australia, recognising that the Operator is licensed and regulated in Curaçao and not by Australian authorities.
• Games means all casino, live casino, virtual, and other interactive games made available on the Site, whether supplied directly by the Operator or by third-party game providers.
• Business Day means a day other than a Saturday, Sunday or public holiday in Curaçao on which banks are generally open for business.

Account Registration

Eligibility and Age Verification

• Minimum age: Only individuals who are at least 18 years old may open an Account and use the Services. By registering, you expressly confirm that you are 18+ and legally permitted to participate in online gambling in your jurisdiction.
• Local law responsibility: You are solely responsible for ensuring that accessing and using the Site is lawful under the laws applicable to you, including any Australian federal, state or territory restrictions on online gambling. The Operator does not provide legal advice and does not accept liability if you use the Services in breach of local law.
• One account per person: You may maintain only one Account on the Site. Multiple or duplicate accounts may be closed and balances, including Bonuses and winnings, may be voided in line with these Terms.

Account Creation Process

• Registration details: To create an Account, you must complete the online registration form, providing at least your full name, date of birth, country of residence, valid email address, chosen password and any other information required on the form.
• Email verification: The Operator may require you to verify your email address by clicking a confirmation link sent to the address you provided. The Operator may restrict or suspend access to the Services until such verification is completed.
• Truthfulness of information: You warrant that all information supplied during registration and throughout your use of the Site is true, complete and not misleading. You must promptly update your Account details if they change.

KYC and Identity Checks

• Verification requirement: The Operator may at any time request identity and KYC documentation, including but not limited to a copy of a valid photo ID, proof of address, payment method ownership evidence, and, where necessary, proof of source of funds.
• Document review: Until KYC checks are completed to the Operator's satisfaction, the Operator may:
  • limit or block deposits;
  • withhold or delay withdrawals;
  • temporarily suspend your Account.
• Failure to provide documents: If you fail to provide requested documentation or if provided documents are fraudulent, forged or inconsistent, the Operator may close your Account, void Bets and Bonuses, and retain balances where required or permitted under applicable Curaçao law and anti-money laundering obligations.

User Obligations and Account Security

• Confidentiality: You must keep your username, password and any other security credentials strictly confidential and not share them with any third party. You are responsible for all activity conducted through your Account, regardless of whether you personally authorised it.
• Unauthorised access: If you suspect that your Account has been compromised, you must immediately notify the Operator at [email protected] and change your password. Until such notification is received and acknowledged, the Operator may treat all Account activity as authorised by you.
• Prohibited use: You must not:
  • open an Account or use the Services on behalf of another person;
  • use the Site for any unlawful purpose (including fraud, money laundering or terrorist financing);
  • use VPNs, proxy services or other means to disguise your location for the purpose of circumventing geographic restrictions or legal prohibitions.

Regional Compliance Note: Australian Players acknowledge that the Operator is licensed in Curaçao and is not subject to oversight by Australian regulators, including the Australian Communications and Media Authority (ACMA). Your primary recourse in any dispute is through the Operator's internal procedures and the Curaçao regulatory framework, not Australian courts or authorities.

Betting & Gameplay Rules

General Rules for Placing Bets

• Availability of markets and games: The Operator offers casino games, live casino and other interactive products. The availability of specific games or bet types may vary by jurisdiction, device, and time, and can be changed, suspended or removed at the Operator's discretion.
• Minimum and maximum stakes: Each game or betting market has minimum and maximum bet limits, which may be defined by the game provider or the Operator. By placing a Bet, you accept the applicable limit displayed in the game interface or bet slip.
• Bet confirmation: A Bet is considered accepted once it appears in your game history or bet history as "placed" or similar status. If technical or communication failures prevent such confirmation, the Bet may be deemed not accepted.
• Currency and rounding: Bets and winnings are processed in the account currency selected at registration or as subsequently permitted. Rounding rules may apply as stated in the specific game rules.

Cancellation and Modification of Bets

• User-initiated changes: Once a Bet has been confirmed, you cannot unilaterally cancel, amend or withdraw it. You are responsible for checking all details before confirming any Bet.
• Operator-initiated voiding: The Operator may void, adjust or refuse Bets, in whole or in part, where:
  • a Bet was placed or settled as a result of technical error, including incorrect odds, paytables or malfunction;
  • the outcome of a game or event was known or should reasonably have been known to the Player at the time the Bet was placed;
  • there is evidence or reasonable suspicion of fraud, collusion, abuse, match-fixing, software manipulation or other prohibited conduct.
• Technical malfunctions: In the event of game malfunction, system failure or interrupted rounds, the Operator will apply the rules of the relevant game supplier. Typically, Bets on malfunctioning rounds will be voided and stakes returned to the Player's balance. Malfunction voids all pays and plays.

Conduct in Games, Live Casino and Chat

• Respectful behaviour: When using any live casino, chat or interactive feature, you must act respectfully and must not:
  • use offensive, obscene, defamatory, racist, sexist or otherwise abusive language;
  • harass, threaten or otherwise disturb other Players, dealers, or staff;
  • promote illegal activities or share personal or third-party confidential information.
• Prohibition of unfair practices: You must not attempt to:
  • manipulate game results or exploit bugs, loopholes or errors;
  • use bots, scripts, AI tools or other automated systems to place Bets or play games;
  • collude with other Players to gain an unfair advantage.
• Consequences of misconduct: Breach of conduct rules may lead to:
  • temporary suspension or permanent closure of your Account;
  • voiding of Bets and forfeiture of Bonuses and winnings resulting from misconduct;
  • reporting to relevant authorities where required under applicable law.

Game-Specific Rules

• Third-party rules: Many Games offered on the Site are provided by independent third-party suppliers. By playing such Games, you also agree to the rules and paytables displayed within each Game, which form part of these Terms.
• Priority of game rules: If there is a discrepancy between a Game's on-screen rules and these Terms, the Game's rules, as visible during gameplay, will generally take precedence for that Game, to the extent permitted by law.

Bonus Terms

Bonus Activation and Eligibility

• Promotional offers: The Operator may from time to time offer Bonuses and promotions, including welcome offers, reload bonuses, free spins, free bets, tournaments and loyalty rewards. Each offer is subject to specific conditions displayed in the promotion description.
• Eligibility criteria: Eligibility may depend on factors such as:
  • country or region of residence (including that some offers may not be available to Australian Players);
  • minimum deposit amounts;
  • bonus codes applied at the time of deposit;
  • previous promotional history and account status.
• Automatic or manual claim: Some Bonuses will be automatically credited to your Account upon meeting the qualifying criteria, while others require manual opt-in or explicit acceptance. Failing to follow the stated instructions may result in non-allocation of the Bonus.

Wagering Requirements and Timeframes

• Wagering multiple: Unless stated otherwise in the relevant bonus terms, Bonuses and any associated winnings are subject to wagering requirements, which will be specified as a multiple (e.g., 35x the bonus amount, or 35x deposit + bonus).
• Contribution of games: Different games may contribute differently towards wagering requirements. For example:
  • most video slots may contribute 100%;
  • table games, live casino, or certain slots may contribute a lower percentage or 0%.
  The exact contribution table will be set out in the specific bonus rules or general bonus policy on the Site.
• Time limits: Bonuses are typically valid for a limited period (e.g., 7 - 30 days). If wagering requirements are not met within the stated timeframe, the Bonus and any winnings derived from it may be forfeited.

Betting Restrictions with Active Bonuses

• Maximum bet limits: While a Bonus is active and until wagering is completed, a maximum bet per spin, game round or hand may apply (for example, a fixed amount per bet). Stakes exceeding this limit may be considered bonus abuse and can lead to confiscation of Bonus funds and winnings.
• Prohibited patterns: The Operator may restrict certain betting patterns when using Bonuses, such as:
  • placing large bets followed by significantly smaller bets;
  • hedging bets or irregular betting strategies intended to minimise risk;
  • playing on low-risk bets in table games to clear wagering artificially.

Prohibited Games and Actions

• Restricted games: Certain Games may be excluded from Bonus play and may not count towards wagering requirements. A list of such Games, where applicable, will be published on the Site and may be updated from time to time.
• Bonus abuse: You are strictly prohibited from:
  • using multiple Accounts to claim the same promotion more than once;
  • co-operating with other Players to exploit Bonuses;
  • claiming Bonuses where you are using disposable, temporary or fake email addresses or payment methods not belonging to you.
  If bonus abuse is suspected, the Operator may:
  • cancel Bonuses and associated winnings;
  • close or suspend related Accounts;
  • retain balances where necessary to cover damages or as required under applicable law.

Combining Promotions

• No stacking policy: Unless explicitly allowed in the relevant promotional terms, only one Bonus or promotion may be active at any given time. Bonuses cannot normally be combined or "stacked."
• Order of use: Real money is usually wagered before Bonus money, unless stated otherwise. Once real money is depleted, Bonus funds may be used, subject to individual bonus conditions.
• Cancellation of Bonuses: You may in some cases request cancellation of an active Bonus by contacting support. However, on cancellation, all Bonus funds and Bonus-derived winnings may be removed from your Account.

Regional Compliance Note: Promotions aimed at Australian Players are provided under Curaçao licensing and are not issued, approved or overseen by Australian regulators. You should carefully read all promotional conditions and consider any local legal or tax implications before participating.

Payments & Withdrawals

Deposits

• Payment methods: The Site may support a range of deposit options, including but not limited to:
  • credit and debit cards;
  • e-wallets and online payment services;
  • prepaid vouchers;
  • selected cryptocurrencies, where available and lawful.
  The availability of specific methods may depend on your country of residence, including for Australian Players.
• Deposit limits: Minimum and maximum deposit limits are set by the Operator and/or payment providers and are displayed in the cashier section. The Operator may modify these limits at any time.
• Fees: The Operator aims not to charge deposit fees; however, it reserves the right to do so and will display any such fees in the cashier interface. Your bank or payment provider may apply separate charges, which the Operator does not control.

Withdrawals

• Withdrawal methods: Subject to KYC checks, withdrawals are generally processed via the same method used for deposit, where technically possible. If this is not possible, the Operator may offer alternative methods at its discretion.
• Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable timeframe, typically within a few Business Days. Actual receipt times may vary due to payment provider and banking delays.
• Limits: Minimum and maximum withdrawal limits apply per transaction, day, week or month and will be displayed in the cashier or otherwise communicated. The Operator may also apply bespoke limits for risk management or regulatory reasons.
• KYC prerequisites: The Operator may require successful completion of KYC checks before processing any withdrawal. Failure to provide requested documents may result in delay or cancellation of withdrawals and possible Account closure.

Currency, Exchange and Funds Handling

• Currency conversion: If your deposit or withdrawal involves currency conversion, it will be carried out at the rate applied by the relevant payment provider. The Operator is not responsible for any exchange rate losses or fees.
• Inactive balances: The Operator may, in accordance with applicable Curaçao law, apply measures to inactive Accounts, which may include fees or closure after extended inactivity, as described on the Site or in these Terms if applicable.

Refunds and Reversals

• General rule: Deposits made to your Account are used to place Bets and participate in Games. As a general principle, the Operator does not offer refunds of successfully completed deposits once they have been used for betting or gaming.
• Chargebacks: If you request or cause a chargeback or payment reversal, the Operator may:
  • immediately suspend or close your Account;
  • void Bets and winnings associated with the disputed payment;
  • seek recovery of amounts owed, including through debt collection or legal action.
• Bonus-related refunds: If a refund is granted exceptionally for a specific reason (e.g., clear technical error), the Operator may deduct any Bonus funds and winnings derived from the refunded deposit.

Regional Compliance Note: The Operator holds funds and processes payments in accordance with Curaçao regulations and industry practice. Australian Players acknowledge that local consumer protection and financial safeguards applicable to domestically licensed gambling operators may not apply.

Limitation of Liability

Operator's Obligations

• Provision of services: The Operator will use reasonable skill and care to provide the Services, to maintain the integrity and fairness of Games, and to ensure that results are produced by certified random number generators or other approved mechanisms where applicable.
• Accuracy of information: The Operator endeavours to ensure that information on the Site, including game rules, paytables and account balances, is accurate. Minor inaccuracies or display errors may occur and do not automatically entitle you to any specific remedy beyond correction and, where appropriate, voiding erroneous transactions.

Exclusions of Liability

• Technical issues: The Operator is not liable for:
  • any interruption, delay, or unavailability of the Site caused by internet, network, hardware, software, or third-party service failures;
  • incomplete, lost or delayed data transmission due to technical problems beyond the Operator's reasonable control.
• User-side failures: The Operator is not responsible for any loss arising from:
  • your use of incompatible or outdated hardware or software;
  • your failure to follow instructions, game rules or these Terms;
  • unauthorised access to your Account resulting from your failure to keep credentials secure.
• Indirect losses: To the maximum extent permitted by applicable law, the Operator is not liable for any indirect, consequential or special damages, including but not limited to loss of profits, loss of data or loss of opportunity.

Limitation of Maximum Compensation

• Cap on damages: Where the Operator is found liable to you in connection with a particular Bet, Game or transaction, its liability shall not exceed the amount of the Bet or stake placed on that Game or transaction, or the net amount of your deposits during the preceding 30 days, whichever is lower, to the extent permitted by applicable law.
• Non-excludable rights: Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under the law governing these Terms. However, as the Operator is licensed in Curaçao, Australian statutory guarantees may not apply to the Services.

Regional Compliance Note: Australian Players acknowledge that any limitations or exclusions of liability are based on Curaçao law and that certain consumer protections available under Australian law may not be enforceable against the Operator.

Intellectual Property Rights

Ownership of Content and Software

• Protected materials: All content on the Site, including but not limited to logos, trademarks, trade names, text, graphics, images, audio-visual material, user interfaces, software, source code and underlying technology, is owned by the Operator, its affiliates or its licensors and is protected by copyright, trademark and other intellectual property laws.
• Licence to use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and the Services for your personal, non-commercial entertainment purposes only, subject to these Terms.

Restrictions on Use

• Prohibited activities: You may not, without prior written permission from the Operator:
  • copy, reproduce, distribute, transmit, publish, display, modify, create derivative works from, or otherwise exploit any part of the Site or its content;
  • reverse engineer, decompile, disassemble or attempt to obtain the source code of any software used on the Site, except where such actions are expressly permitted by mandatory law;
  • use any automated tools (including spiders, crawlers, bots, or scrapers) to access or interact with the Site.
• Third-party rights: Some content and Games are provided by third-party suppliers. You must comply with any additional licence terms or restrictions communicated by those suppliers through the Site.

Privacy & Data Protection

The Operator processes personal data in accordance with its Privacy Policy, which is available on the Site and forms an integral part of these Terms.

• Your personal information may be collected, used, stored and shared for purposes including account management, KYC verification, payment processing, fraud prevention, responsible gambling, service improvement and compliance with legal obligations.
• By using the Site and Services, you acknowledge that you have read and understood the Privacy Policy, including any information on cross-border data transfers and retention periods.
• The Operator implements reasonable technical and organisational measures to protect your personal data; however, no transmission over the internet is entirely secure, and you accept the inherent security risks of online communications.

Regional Compliance Note: Australian Players understand that their data may be processed and stored outside Australia, including in Curaçao and other jurisdictions, and that local Australian data protection laws may not apply directly to such processing.

Changes to Terms

Right to Amend

• Updates: The Operator may amend, update or replace these Terms at any time to reflect changes in legal requirements, regulatory guidance, business practices, or the Services.
• Versioning: The date of the latest version will be indicated at the beginning of these Terms. Continued use of the Site after the effective date of an updated version constitutes your acceptance of the revised Terms.

Notification Procedure

• Methods of notice: Where material changes are made, the Operator will endeavour to notify you using one or more of the following methods:
  • email sent to the address registered on your Account;
  • prominent notice or banner displayed on the Site upon login;
  • in-account messaging.
• Review obligation: It is your responsibility to regularly check the Site for the latest version of the Terms and to review notifications concerning amendments.

Right to Discontinue Use

• Non-acceptance: If you do not agree with any updated Terms, you must immediately stop using the Site and Services and close your Account in accordance with the account closure procedure.
• Remaining obligations: Any obligations or liabilities incurred before the effective date of termination or amendment (including unsettled Bets and outstanding payments) will continue to be governed by the version of the Terms in force at the time of the relevant action.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend or terminate your Account, withhold or void Bets, and confiscate balances or Bonuses, where it reasonably believes that:
  • you have breached these Terms or any game rules or bonus conditions;
  • you are under 18 or otherwise ineligible to use the Services;
  • you have provided false or misleading information, or failed to complete KYC checks;
  • you are involved in fraud, money laundering, collusion, bonus abuse or other unlawful or improper activities;
  • you are located in or accessing the Site from a Restricted Jurisdiction.
• Immediate measures: In urgent cases (including suspected fraud or security threats), the Operator may impose temporary suspension without prior notice while it investigates the matter.

User-Initiated Account Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected] or through any available account management tools on the Site.
• Outstanding balances: Upon closure, and subject to KYC completion and absence of breach, any remaining real-money balance will be paid out to you using a method determined by the Operator, less any applicable fees or adjustments required by law.

Effects of Termination

• Loss of access: Once your Account is closed (whether by you or the Operator), you will no longer be able to access the Services, and any active Bonuses, loyalty points or similar benefits may be forfeited.
• Retention of data: The Operator may retain your personal data and transactional history for as long as required to comply with legal and regulatory obligations, including anti-money laundering and record-keeping requirements.
• Surviving provisions: Provisions relating to limitation of liability, intellectual property, governing law, dispute resolution and any other clauses which by their nature should survive termination will remain in force.

Regional Compliance Note: Australian Players acknowledge that all termination and suspension decisions are taken under Curaçao licensing rules and internal risk policies, and that external appeal options through Australian regulatory bodies are not available.

Governing Law & Jurisdiction

Applicable Law

• Governing law: These Terms, your Account and your use of the Services are governed by and construed in accordance with the laws of Curaçao, without regard to conflict of laws principles.
• Mandatory provisions: Where mandatory provisions of law in your country of residence apply and cannot be derogated from by agreement, such provisions may prevail to the extent of any inconsistency. However, Australian Players acknowledge that Curaçao law is the primary legal framework for the relationship between you and the Operator.

Dispute Resolution

• Internal complaints procedure: If you have a complaint or dispute regarding the Services, you should first contact customer support at [email protected], providing:
  • your full name and account username;
  • details of the complaint, including date, time, game or Bet ID where relevant;
  • copies of any supporting evidence (e.g., screenshots, transaction records).
  The Operator will seek to respond within a reasonable timeframe.
• Escalation: If you are not satisfied with the resolution provided by customer support, you may request that the matter be escalated within the Operator's organisation or through any external dispute mechanism made available by the Operator or required under its Curaçao licence.

Jurisdiction

• Court jurisdiction: Subject to any mandatory arbitration or alternative dispute resolution requirements under the Curaçao licensing framework, any legal dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
• Australian players' position: Australian Players acknowledge that they generally have no direct recourse to Australian courts or regulators in relation to the Services, and that any such claims must be pursued under Curaçao law and through Curaçao forums, save where local law imperatively provides otherwise.

Contact Information

If you have any questions, complaints or requests regarding these Terms, your Account, or the Services, you may contact the Operator using the following details:

• Website: https://playzilla-aussie.com
• Customer Support Email: [email protected] (primary contact for Players, including those accessing Playzilla content)
• General Information Email: [email protected]
• Registered Address of Operator (Rabidi N.V.):
  • Dr. H. Fergusonweg 1, Willemstad, Curaçao
  • Company registration number: 151791
• Telephone: Not specified. Any available telephone contacts will be published on the Site.
• Mailing Address: Unless otherwise indicated on the Site, formal correspondence may be sent to the registered address of Rabidi N.V. in Curaçao.

All communications should be in English. For security and compliance reasons, the Operator may require that certain requests (including KYC submissions and withdrawal-related queries) be made from the email address registered to your Account.